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Alternative Dispute Resolution

Alternative Dispute Resolution for Consumer Disputes (referred to as ADR) includes mediation, conciliation, and arbitration.

What are Alternative Dispute Resolution Entities for Consumer Disputes?

They are mostly Consumer Conflict Arbitration Centers, which resolve disputes through mediation, conciliation, and arbitration procedures, free of charge or at reduced costs. They provide free information on consumer issues and offer all consumers the possibility to turn to official entities that can help resolve or guide any conflict before initiating litigation processes in the Courts.

Alternative dispute resolution is generally less expensive, less formal, and faster than judicial proceedings.


CIMAAL (Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve)

Avª. 5 de Outubro, nº. 55, R/C Dtº.
8000-075 Faro, Portugal

Phone: 289 823 135 (Call to national fixed network)

Other Regions


CICAP (Centro de Informação de Consumo e Arbitragem do Porto)


CACRC (Centro de Arbitragem de Conflitos de Coimbra)


CACCL (Centro de Arbitragem de Conflitos de Consumo de Lisboa)


CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo)


CACCRAM (Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira)

For more information, you can access the Consumer Portal:

European Union

The European Union has created a website to help consumers file their complaints about any dispute they are involved in.